1. How do i know the condition the item is in?

Please note that some items in our collection are vintage or pre-loved, and therefore may exhibit signs of wear and use. Unless otherwise specified, please carefully review the item description for its condition and any noted defects.

*Please be aware that we do not accept refunds or returns due to change of mind.

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2. Are your luxury designer products authentic?

Yes — all our designer items sourced directly from Japan are 100% authentic vintage, often unused pieces.
During the 1980s and 1990s, several Japanese manufacturers were granted rights to produce licensed items for major luxury brands, meaning you’ll sometimes find pieces made exclusively for the Japanese market that were never sold elsewhere. Each item we offer is carefully inspected and verified for authenticity before being listed — we do not sell replicas or counterfeit goods.

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3. How is shipping calculated? 

Our shipping rates are based on the total weight of your order and are automatically calculated at checkout using Australia Post rates. If multiple items are purchased together, they will be combined into one parcel to save on postage costs. We don’t add any extra fees or make a profit on postage — what you pay is the actual Australia Post rate.
We also don’t build shipping costs into our product prices, so you only pay for the true cost of delivery.
 

4. Do you ship internationally?

We can ship selected items to the United States only; however, due to recent changes in import duties and taxes, please contact us for an accurate shipping quote.

 

5. How long will it take for you to send my order?

please allow 3- 5 business days for the item to be shipped. you will receive an email notification once it is sent

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6. What happens if my item arrives damaged?

If your item is damaged when it arrives to you, please contact us revivemyvintage@hotmail.com or via our Instagram page with photos within 24 hours of delivery.

 

7. What should I do if my parcel is lost or delayed?

If you believe your parcel is lost or delayed beyond the estimated delivery time, please contact Australia Post directly providing them with your tracking details 

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8. How can I track my order?

Track your parcels - Australia Post (auspost.com.au) Enter your tracking number 

 

9. What is your shipping policy?

​This is outlined in our "Shipping Policy" section 

 

10. What is your return policy?​

This is outlined in our "Refund Policy" 

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11. Do you take on personal sourcing requests?

YES! If you're looking for a specific item and having trouble finding it, you're in the right place! Feel free to contact us with details and photos of the item you're looking for, and we will do our best to source it.

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12. Can I modify or cancel my order after it has been placed?

Please contact us as soon as possible if you need to modify or cancel your order. We will do our best to accommodate your request depending on the order status.

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13. I had an item in my cart, does this mean it is definitely mine?

No. this is important to be aware of. even if an item is in your cart, other customers can still add it to their cart. whoever pays/checks out first secures the item. once the item is paid for it will become sold out on the website.

 

​14. What payment methods do you accept?

We accept payment via credit/debit card (Visa, MasterCard, American Express) and PayPal.

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